Urgently require NOC Engineer for Hyderabad Location
Location : Hyderabad
Experiance : 2-5 yrs
Comapny : Berkadia Services India Pvt. Ltd.
Job Designation : GNOC Engineer (Global Network Operation Center)
- Candidate must have exceptional communication and presentation skills.
- Ability to manage all assigned activities efficiently in standalone mode.
- Exceptional Voice and Accent skills to support a global user base.
- Knowledge and strong aptitude in problem solving techniques
- Exposure to client facing environment, preferably US
- Ability to work as a Service Desk analyst to support user requests with appropriate problem solving skills, and root cause analysis, by leveraging ticketing and tracking tools.
- Ensure that the entire IT Infrastructure is under 24x7x365 surveillance and alerts are reported and resolved or escalated in a timely manner.
- Willing to Work in a 24x7x365 setup, involving night shifts
- Persistent follow through towards issue resolution to achieve best application and systems availability.
- Escalate issues to Level 3 and 4, as per NOC policies and procedures.
- Understand application and business functionality and use technical and analytical expertise to locate and report problems.
- Respond to telephone calls, email/chat/web requests for technical support, monitoring problems to ensure timely resolution.
- Work with globally distributed IT support teams to assign issues to the right ticketing queues and follow-up continuously till issues are resolved.
- Update/maintain centralized documentation and artifacts for IT Infrastructure, systems and applications.
- Inform field IT personnel and/or vendors of issues and track corrective actions until they are cleared.
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