Incident Manager Vacancy in huawei

Incident Manager Vacancy

Duties and Responsibilities:
- Be responsible for overall incident handling meeting SLA;
- Be responsible for improve effectiveness and efficiency of incident handling;
- Oversees the incident resolution initiatives and the interaction between the 1st Line and 2nd Line Support teams (BEP / AMS / IMS)
- Ensure the SLA of incident resolution commitment by developing effective and timely 

incident workaround solution
- Grant approval of problem identified from the analysis of incident history
- Submit knowledge of incident resolution records

Job Specification (Education, Experience, Skills & Others)
- Bachelor / Advanced degree in Computer Science, Information Technology or related disciplines
- Experience : 5 years + of IT work experience combined with at least 3 years experience managing BSS projects
- Extensive knowledge of Telco systems and ability to identify system faults
- Understanding of SLA, metrics and targets for Incident resolution
- Fluency in English (written and verbal)

Interested candidates send their updated resume to egyptcareers@huawei.com and mention the job title (Incident Manager Vacancy) in the mail subject.